At HEROBIKERS, we want you to be satisfied with your bike cleaning tools.
1. Return Period
You may request a return within 30 calendar days from delivery.
2. Return Fees
We do not charge any handling or restocking fees.
3. Who Pays for Return Shipping?
- Defective, damaged, or incorrect item: We cover return shipping and provide a prepaid label.
- Change of mind: Customer is responsible for return shipping. We recommend a trackable service.
4. Return Conditions
Items must be:
- Unused and in original condition.
- In original packaging with all accessories (brushes, seals, adapters, if included).
- Free from signs of use, degreaser residue, or customer-caused damage.
Note: Our products are standard cleaning tools. This policy applies to all regular inventory items.
5. How to Request a Return
- Email service@care.herobikers.com with order number and reason. Attach photos if damaged.
- If approved, you'll receive a return address via email — do not send to the original shipping address.
- Pack securely, include order number inside, and ship.
- We'll process your refund or exchange after inspection.
6. Refunds
- Processed within 5–7 business days after inspection to your original payment method.
- Banks may need additional time to reflect the refund.
7. Exchanges
Return the original item and place a new order for the replacement. Defective items get a free replacement after confirmation.
8. Important – Return Address
Do not return to the original shipping address. We provide the correct warehouse address by email after approval.
9. Contact Us
Email: service@care.herobikers.com
Phone: +1 (575) 324-1477
Address: Apartment 201, Unit 1, Building 2, No. 36 South Bailian Street, Baiyun District, Guangzhou City, Guangdong Province, P.R.China