What products does GIGANTICMALL sell?
GIGANTICMALL offers dolls, decorative figurines, and ornaments designed for shelves, desks, tabletops, and other indoor spaces. Product dimensions, materials, and care instructions are provided on each product page.
Where do you ship?
We currently ship only to eligible addresses within the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO, FPO, or DPO addresses, military bases, P.O. boxes, or addresses outside the United States.
Do you offer free shipping?
Yes. GIGANTICMALL provides free standard shipping on all eligible orders. No minimum purchase amount or promotional code is required.
How long does order processing take?
Orders are generally processed within 1 to 2 business days after payment has been successfully confirmed.
Orders are not processed on weekends or applicable public holidays.
How long does delivery take?
Standard shipping generally takes 4 to 6 business days after the order has been processed and transferred to the carrier.
The total estimated delivery time is approximately 5 to 8 business days, including:
Processing time: 1 to 2 business days
Shipping time: 4 to 6 business days
Estimated delivery dates are not guaranteed and may be affected by carrier disruptions, weather conditions, incorrect or incomplete addresses, peak shipping periods, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has shipped, we will send a shipping confirmation email containing your tracking number.
Please allow some time for the carrier to update the tracking information after the shipment has been accepted.
Can I change or cancel my order?
Please contact us as soon as possible at service@giganticmall.com.
We will make a reasonable effort to update or cancel your order. However, changes or cancellations cannot be guaranteed once order processing or shipment has begun.
What payment methods do you accept?
GIGANTICMALL currently accepts PayPal only.
All orders and payments are processed in United States dollars.
What is your return policy?
You may request a return within 30 calendar days after receiving your order.
To be eligible for a return, the item must generally be unused, in its original condition, and returned with its original packaging and included accessories where reasonably possible.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
Do you offer exchanges?
We do not provide direct product exchanges.
To receive a different product, style, or variation, please return the eligible item according to our return policy and place a new order separately.
Who pays for return shipping?
For returns caused by a change of mind, personal preference, or ordering the wrong product, the customer is responsible for the return shipping costs.
If the product is damaged, defective, incorrect, or incomplete upon delivery, GIGANTICMALL will cover reasonable return shipping costs for an approved claim.
How do I request a return?
Email service@giganticmall.com and include:
Your order number
The product name and quantity
The reason for the return
Clear photographs if the product is damaged, defective, incorrect, or incomplete
After reviewing your request, we will provide return instructions and the authorized return address.
Do not send returned products to the contact address displayed on our website unless our customer service team specifically instructs you to do so.
When will I receive my refund?
After the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original PayPal payment account within 10 business days after the inspection has been completed.
Additional processing time may be required before the refunded amount appears in your PayPal account.
What should I do if my item arrives damaged, defective, incorrect, or incomplete?
Please contact us as soon as possible at service@giganticmall.com.
Include your order number and clear photographs of the product, packaging, and shipping label. We will review the issue and provide an appropriate resolution.
Are all products exactly the same as the photos?
Some decorative products may have minor variations in color, shape, pattern, stitching, or finish.
Product colors may also appear slightly different depending on lighting conditions, photography, and screen settings.
Are your decorative products toys?
Unless specifically stated on the relevant product page, our dolls, figurines, and ornaments are intended for decorative use and are not designed as children’s toys.
Some products may contain small, delicate, or detachable parts and should be kept away from young children.
How should I care for my decorations?
Gently remove surface dust with a soft, dry cloth or brush.
Avoid soaking the product or exposing it to excessive moisture, strong heat, harsh cleaning products, or prolonged direct sunlight. Please follow any additional care instructions provided on the product page.