Last Updated: [2026/7/28]
HEROBIKERS("we," "our," or "us") operates care.herobikers.com (the "Site"). We are committed to protecting your privacy.
1. Information We Collect
- Personal Information You Provide: Name, email address, shipping/billing address, phone number, and payment information when placing an order.
- Automatically Collected Information: IP address, browser type, operating system, referring URLs, and browsing behavior via cookies.
2. How We Use Your Information
- To process and fulfill your orders.
- To provide customer support.
- To send promotional emails only with your consent.
- To improve our Site and products.
- To prevent fraud and comply with legal obligations.
We do not collect personal information as our primary purpose.
3. SSL Encryption & Payment Security
Our Site uses SSL encryption. Credit card transactions are processed through our PCI-compliant payment partner (PayPal). We do not receive or store your complete credit card details.
4. Sharing of Information
We do not sell, rent, or trade your contact information. We only share data with service providers (payment processors, shipping carriers) who are contractually obligated to keep it confidential, or as required by law. We do not use your personal information or images in advertising without prior written consent.
5. Cookies
We use cookies to enhance browsing and analyze traffic. You can control cookies through browser settings.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your data, and to opt out of marketing. For California residents, you have rights under the CCPA. We do not sell your personal information. To exercise rights, contact service@care.herobikers.com.
7. Data Retention
We retain your information only as long as necessary for the purposes described, unless a longer period is required by law.
8. Children's Privacy
Our services are for adults and users with guardian consent only. We do not knowingly collect information from children under 16. If we discover such data, we will immediately delete it. By using this Site, you confirm you are of legal age or have guardian permission.
9. Third-Party Links
We are not responsible for the privacy practices of linked third-party sites.
10. Changes to This Policy
Updates will be posted on this page with a revised "Last Updated" date. Continued use constitutes acceptance.
11. Contact Us
Email: service@care.herobikers.com
Address: Apartment 201, Unit 1, Building 2, No. 36 South Bailian Street, Baiyun District, Guangzhou City, Guangdong Province, P.R.China