Last updated: July 14, 2026
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging, tags, accessories, and proof of purchase.
Starting a Return
To request a return, contact us at service@giganticmall.com.
Returns must be sent to:
GIGANTICMALL
4201 N Shiloh Dr, #1505
Fayetteville, AR 72703
United States
If your return is accepted, we will provide a return shipping label and instructions on how and where to send the package. Items returned without prior approval will not be accepted.
For any return-related questions, contact us at service@giganticmall.com.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. Contact us immediately if the item is damaged, defective, incomplete, or different from what you ordered.
Please include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the problem.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made products
- Items that have been used, altered, or damaged after delivery
- Items missing their original packaging or included accessories
- Gift cards
- Items clearly marked as final sale
Please contact us before returning an item if you are unsure whether it is eligible.
Exchanges
The fastest way to receive a different item is to return the original item. After the return is accepted, you may place a separate order for the replacement item.
Refunds
We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.
Approved refunds will be issued to the original PayPal account used for the purchase within 10 business days. We do not charge restocking fees.
PayPal may require additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, contact us at service@giganticmall.com.